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Store Policy

Ordering

You can place your order directly through our online store, using the checkout cart, or you may also place your order over the phone. To reach the West LA location please dial (310) 842-3790. To reach the North Hollywood location please dial (818) 508-5678. Orders can also be placed in person at one of our two conveniently located stores.

Payment and Accuracy

All prices are subject to change, and we may cancel any order at our discretion. While we do our best to make sure our website content is accurate and up to date, we are not responsible for any errors, omissions, pricing errors, or out of stock items. All product descriptions, colors and dimensions are believed to be accurate but may change without notice due to manufacturing updates.

Price Match Guarantee - We will match the lowest regular, non-sale, advertised price you find on the exact item, from the same manufacturer, taking into consideration taxes and delivery charges. This guarantee does not apply to discontinued items, showroom samples, or any item that is out of stock. Price Match must be mentioned at time of purchase and does not apply to previous purchases. Proof of the advertised price must be provided for a price match.

Delivery & Pickup

Pick Up: This option allows you to pick up your order at either of our store locations. You will receive a call when your order is ready for pick up, and you may pick it up anytime during our normal business hours. Most in-stock orders will be ready within 3-5 business days*.

Delivery (drop off): This option is for in-home delivery and is FREE for local deliveries within 5 miles of our store locations. You will receive a call within 2-3 days of placing your order to schedule your delivery. On the day of delivery our trained staff will bring all items inside your home in their original manufacturer packaging. This service does not include unpacking & removal of packaging material, nor assembly. Most in-stock orders will be delivered within 3-5 business days*.

White Glove Delivery:  This option is for in-home delivery. You will receive a call within 2-3 days of placing your order to schedule your delivery. On the day of delivery our trained staff will bring all items inside your home and unpack them. They will assemble and setup all items and place them in the room of your choice. Hauling away of all packaging materials is also included. Most in-stock orders will be delivered within 3-5 business days*.

Please note that in order to maintain our high level of customer service and pass on bigger savings to you, we only deliver within 50 miles of our West Los Angeles location.  

*While we strive to maintain a 95% stock rate on all items, these delivery times are estimates and subject to product availability. Out of stock items, custom orders, and long distance deliveries may take longer. If you need to make special arrangements, or would like more details about our delivery services, please contact one of our store locations before ordering.  

Returns & Exchanges

All Sales Are Final on the following items: Mattresses & Boxsprings, Upholstered Goods (to include, fabric, leather, and vinyl items such as Sofas, Sectionals, Accent Chairs, Rugs, etc.), Chairs, Beds, Closeouts or Specials, and all Services (such as delivery, handling, assembly, application fees, etc.)

All other items may be returned or exchanged, provided that the following criteria are met (NO EXCEPTIONS):

  • payment of a 35% restocking fee
  • all merchandise must be unopened, unassembled, and in the original manufacturers packaging
  • returns or exchanges must be initiated within 3 business days of the delivery/pickup date
  • since White Glove delivery items are assembled, and packaging is discarded, all White Glove delivery items are not eligible for returns or exchanges
  • customer is responsible for all shipping and handling charges for any merchandise that is returned back to us, along with any charges associated with delivery of a replacement.
  • original delivery charges are not refundable, and any items that were delivered under our “Free Local Delivery” promotion will be subject to a $35 fee.

To initiate a return or exchange, please e-mail us at sales@capricefurniture.com and include your name, address, phone number, purchase date, invoice number and a detailed description of your return or exchange.

Warranty

All items are covered by a 180 day manufacturer warranty which starts from the date of pickup/delivery. This limited warranty only covers manufacturing defects, and will not cover damage caused by incorrect assembly, unauthorized repairs, neglect, or misuse of items.

All warranty claims must be processed through our e-mail address at sales@capricefurniture.com. To start a warranty claim, please e-mail us the following: name, address, phone number, purchase date, invoice number, item number or name, a detailed description of the damage, and pictures showing the damage.

Warranty claims will be processed within 4-6 business days, and you will receive a response via e-mail. At our discretion we will either repair or replace the damaged item, or issue you a refund if the item and/or parts are no longer available.